Policies
We believe your lashes should reflect your inner radiance
Our mission is to deliver flawlessly applied eyelash extensions that embody elegance, sophistication, and the epitome of lash perfection.
Cancellation policy

Your appointments are very important to our team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours notice for cancellations or rescheduling. If you cancel or reschedule within 48 hours, there will no charge to your card. All others cancellation and no-show fees (after 48 hours) are strictly non-refundable and $20 fee will be charged to the credit card on file.

Lateness policy
If you are late to an appointment it will still finish at the scheduled time in order to accommodate the next client, but you will still be charged full price.

Waiver of Liablity

I understand there are risks associated with having artificial eyelashes applied to and/or removed from my existing eyelashes, and that notwithstanding the utmost of care in the application or removal of these products, there still exist risks associated with the procedure and product itself, which include, without limitation, eye irritation, eye pain, discomfort, and, in rare cases, blindness even when applied in the usual manner.

If I experience any irritation, redness, puffiness, itchiness, an allergic reaction, or any other side effect of this procedure, I will contact a medical doctor immediately.

As part of this procedure, I understand that a certain amount of eyelash adhesive material will be used to attach the artificial eyelashes to my existing eyelashes. Even though the eyelash extension artist may apply or remove my eyelash extensions in the usual manner, I understand adhesive material may become dislodged during or after the procedure, which may irritate my eyes, or may require further follow-up care at my own expense to prevent damage to my eyes. I also understand there is more than one technique for applying eyelash extensions to my eyelashes, and I will not attribute any liability to the eyelash extension artist as a result of this procedure or the use and care of these lashes.

As part of the removal procedure, I understand that a certain amount of chemical adhesive remover is applied to existing adhesives and a reaction occurs to dissolve the adhesive that results in the thinning of the remover. Even though the eyelash extension artist may apply or remove my eyelash extensions in the usual manner, I understand the liquid remover may seep into my eyes, which may irritate my eyes or require further follow-up care at my own expense to prevent damage to my eyes.

I also agree to defend, indemnify, and hold harmless the eyelash extension artist from any and all claims, actions, expenses, damages and liabilities, including reasonable attorneys’ fees which might be asserted against her as a result of my having this procedure performed, or my purchase of these eyelash extension products from her.

By accepting our service, I Agree to this Waiver of Liability

Appointment confirmation

All appointments are confirmed by text and email. If you do not receive confirmation within 2 hours of making an appointment, please contact us as soon as possible to make sure that your appointment has been booked.

Please also do not bring guests, children or pets to your appointment.

Infilling work from other salons

If you have lashes on from another salon then for the best results it is always best to do a removal and a full set, as all salons use different products and techniques.  We do not fill on lashes done from another salon or studio.

Eye make-up and contact lenses

Please make sure your lashes are clean and free from eye make-up before your appointment. If your lashes need to be cleaned during your appointment time, this will reduce the time available for the application of new lashes. It may also mean that your lashes do not last as long if there is make-up residue remaining on your lashes. 

We also request that you remove contact lenses and any make up before any eyelash treatments.  Please refrain from caffeine as they will keep from resting during your session.

Care and Maintenance

I agree to follow the care and maintenance instructions provided by the eyelash extension artist for the use and care of my eyelash extensions, and that if any follow up care is required due to my own mistake or negligence, or failure to follow these instructions, this will be at my own expense and risk. I understand that if I do any of the following, it may result in damage to my eyelash extensions or may cause my lashes to fall off prematurely. Knowing this I agree to follow these tips for best results:

*I will avoid touching the lashes or spending any prolonged amount of time with the lashes wet for the first 24 hours to protect my lashes.

*I will avoid oil-based eye products, as these will loosen the bond of my eyelash extensions.

*If I experience any itching or irritation, I agree to contact a medical doctor immediately and the eyelash extension artist to have the eyelash extensions removed.

*I agree to avoid using mascara and to not use an eyelash curler, perm, or tint my eyelash extensions.

*I agree to not pick, pull, or rub my eyelash extensions.

*I understand that I should not attempt to remove my lash extensions on my own or with any product, but that the procedure requires that my eyelash extensions be professionally removed. I understand that if I pick, pull on, or rub my eyelash extensions it may result in the premature temporary and permanent loss of my artificial and natural eyelashes.

Our guarantee

Book with confidence knowing each treatment is guaranteed within the first 4 days of your appointment or we will fix it. Conditions: You must have followed aftercare instructions and you must contact us within 4 days of your last appointment. If you contact us after 4 days has passed, we cannot be held responsible for any issues and your next treatment will be charged at full price.

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